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Return & Refund Policy

Last updated: April 06, 2024


Thank you for shopping at softcopy.co.zw.


If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to softcopy.co.zw, 1026 Chiedza Crescent, Nyameni Marondera.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to softcopy.co.zw, accessible from https://www.softcopy.co.zw
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: admin@softcopy.co.zw
  • By visiting this page on our website: https://softcopy.co.zw/contact
  • By phone number: +263773022025
  • By mail: 1026 Chiedza Crescent, Nyameni Marondera, Zimbabwe


We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

1026 Chiedza Crescent,

Nyameni Marondera

Zimbabwe

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


Digital Downloads Refund Policy

 

At softcopy.co.zw we strive to provide our customers with exceptional products and services. As part of our commitment to transparency and fairness, we have established the following refund policy regarding digital downloads:

 

Refund Policy:

 

  1. Non-Refundable Digital Downloads: All purchases of digital downloads, including but not limited to software, e-books, music, videos, and other digital content, are non-refundable. Once a digital download has been purchased and downloaded, it is considered a final sale.
  2. Quality Assurance: We take great care to ensure that our digital downloads meet the highest standards of quality and functionality. Prior to making a purchase, customers are encouraged to review product descriptions, specifications, and any available previews to ensure compatibility and suitability for their needs.
  3. Exceptions: In rare cases where a digital download is found to be defective or materially different from its description, customers may be eligible for a replacement or alternative resolution at our discretion. Such cases will be assessed on a case-by-case basis and may require verification of the reported issue.
  4. Customer Support: Our customer support team is dedicated to assisting customers with any questions, concerns, or technical issues related to their digital downloads. If you encounter any difficulties or require assistance, please don't hesitate to contact us for prompt and courteous support.

 

NB: By making a purchase of a digital download from softcopy.co.zw, customers acknowledge and accept the terms of this refund policy.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: admin@softcopy.co.zw
  • By visiting this page on our website: https://softcopy.co.zw/contact
  • By phone number: +263773022025
  • By mail: 1026 Chiedza Crescent, Nyameni Marondera, Zimbabwe